Returns and refunds for these items are not available under any circumstance. They are ready for shipment from the USA. Please click on the item below to read a description of the item and the damage to it. These items are available only in the patina listed, however if you would like an identical item in another patina at retail price contact us. Also feel free to call us to find out more about the product(s) you are interested in at 1 (866) 216-1595.