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Customer Service Testimonials

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Product Description

Product pictured in somber patina.

Sam, the table arrived safely yesterday. We started assembly yesterday and completed the task today. The base legs are different than the original picture but have to say that I like them much better. The table top is magnificent!!! So much more beautiful than I imagined. There were no damages except a small scrape on one of the legs. Is it possible to get a very small amount of touch up paint?  Please let me know it you would like a picture of the scrape. It was an extreme pleasure doing business with you and your company. Thank you, Order 1395

 Sam,
Just wanted to let you know we received the tables and they are beautiful. They were packaged very well and are in great condition, no damages found upon inspection.  We also received the refund check. You've been great to work with and I hope to do business with you again in the future.  I will email you photos of our lounge as soon as I have some.
Thanks! Order 1214

Sam and Clay,
Please see the attached photos. There
are a couple of shots of the blower
assembly that had to be mounted
separately for our installation, and a
shot of the back of the hood showing
where we removed the frame pieces
as we had discussed. Finally, a shot of
the hood mounted to the wall. It all
went very well. Once again, thank you
for your attention to all the details to
make this work for us. I will send you a
couple of more photos when the
kitchen is complete.
Best regards,
Order 1153

 

Here's what I want you to know about it, first:  The whole transaction was smooth, pleasant, and helpful. Sam got back to me right away, worked with me on my selection, helped with a tricky charge processing issue. Everything proceeded on schedule. The table was very well packed, and arrived in excellent condition.

It is beautiful.

There was no major problem putting it together (we did have to drill out one misaligned hole for one of the four allen bolts that fasten the grid plate to the base.)

The only problem is that I ordered the wrong base. I'll give you this information in the hope that it will help others looking for a dining table. I wanted a "pedestal" style base, as I don't like legs on a small table. So we ordered the mission-style base. Here's the problem:

As you can see, the chairs don't push all the way in.

The front of the chairs are snugged right up to the metal gridwork on the base, sadly. I did not have a good mental picture, when Sam told me the overhang of the table from the edge of the base. My mental picture of the base was considerably smaller, enough to push a chair in all the way.

Our "fix" for this will probably involve removing the lower portion of the grid work altogether, so that we can both push the chairs all the way in (they will fit between the corner posts) and stretch out legs when people are sitting at the table. I am wondering if you can advise me of the best way to touch up the finish, after completing this, as it will leave small patches of bare metal showing. Suggestions welcome. I'm thinking Rustoleum touch-up paint in espresso brown.

Finally, I am looking at ordering a 12' lazy-susan in the same finish, as a center piece for the table. Can you advise me as to price and production time?

Thank you very much! Order 1126

 Hi Sam, our table has arrived and we love it! Thank you so much. I do want to tell you about the shipping issue we had though in case it matters to your company. They delivered it on Tuesday of this week apparently,  and my husband didn't find it until Wednesday afternoon. They had set it up against one of our outbuildings,( we have a crop farm) and left it there in the rain. It was clearly marked " fragile" and our house is right there close to the shops so they easily could have left at the front door, under our covered porch.It sat there overnight , into the next day until he spotted it. Because it was well packaged there was no damage. So all is well, but just thought you might like to know. Thanks again for a great product and great customer service, Order 971.3

 Dear Dorian,

Thank you for sending a replacement table top.  It arrived yesterday, and we uncrated it this morning, and it is in perfect condition.

We are so impressed and appreciative of your Company's integrity in standing behind your product.  It was a pleasure to meet your son.  He was very professional and a gentleman.

Thank you again.  You, your husband and son have been exceptional in your business dealings and ethics.

Sincerely, Order 911B

 Hi, The table was delivered late yesterday and we love it!! What a beautiful addition to our home. Thank you so much for your wonderful customer service! Order 966.7

Just wanted you to know that I received the table as promised and on time.  It is beautiful and works perfectly where I had intended it to.  The 10inch foot rail height is perfect as well.  Thank you and thank everyone who worked on it. Order 963.20

Clay, I received the table top today and I have to tell you I couldn't be happier!!! The quality and craftsmenship is absolutely top notch! It is gorgeous! Just the colors I was looking for. I used 12 1" felt pads. Stuck them to the bottom of the copper table leaving the felt side down. Works like a charm. The packaging is also top notch. Packaged very well! To me the packaging says allot about a company. Good packaging tells me that the company CARES about their work, bad packaging tells me that, well they just don't give a sh!t. Anyway, great job all the way around from our first phone call to the end product. Tell everyone involved great job!!!And as a matter of fact because I am so pleased with your work I'm thinking or ordering another table top. This will be for my coffee table. It measures 41" square. I would like a top 48" square. We can make this one in the same fashion as the round top so it lays right on top. I would like the same patina/finish with the pyramids along the edge, plywood and 2" thick. What would be the cost of this one?Attached is a pic of the coffee table and a pic of the new top. Again, it's been a pleasure working with you and your team. Keep up the good work!!! Order 967.2

Hi Clay -

Well, we finally took receipt of the copper island yesterday.  It is BEAUTIFUL.  You and your team did an excellent job on this table.  Scott is very pleased with the outcome and so am I.

Thanks for working with us on this.  

Appreciate your patience. Order 935.3

 Sam. We send you our sincere thanks for providing us with an excellent product. The copper top table arrived yesterday and the highest quality and professional craftsmanship stood out immediately when I removed the table from the shipping crate. The table was packed and crated with extreme care so please relay our appreciation to the folks responsible for their most important work. Again, thank you very much for your assistance and we definitely chose the right company for this purchase. Sincerely Order 1065

 My husband and I searched high and low for sinks for our new kitchen and happened upon the website MexicanHomeArt.com. After several phone calls and lots of positive input we ordered three custom made copper sinks. The attention to detail, turn around and shipment of the sinks was impressive. If we had to describe what was the turning point in our decision to order sinks online it would be the competitive pricing and most importantly the professionalism and help we received throughout the order process. We look forward to installing our new large farmhouse single bowl sink, round prep sink and the custom designed utility sink for our laundry room. Hands down, we would highly recommend anyone purchasing copper sinks from Mexican Home Art. Order 516

Thanks. You customer service has been exceptional. I am not sure I have that great a sphere of influence, but I will surely recommend your company to my friends. Order 495

Hi Clay & Dorian, I received the vanity top, sink, switch plates, and the 4"x4" tiles today (Friday) instead of Monday (the order came three days early). Those products were so well packaged, that they arrived in perfect shape. They all turned out just beautifully. I particularly like the contrast in the different shades of copper. Clay, you've been very cordial to deal with, and I will send you as much business as I can. Thank you also, Dorian and Sam. I only spoke with each of you once, but you were very cordial as well. Thank you very much, and I'll send photos when the project is finished. Best regards, Order 651.1

While we had a problem with our order, you guys could not have been better in response and communication. It was a pleasure doing business with you. We will recommend you to everyone we know and look to you if we have any other needs. Please let us know as you add things to your collection...we are, apparently, never finished spending on our house. Order 496

Hi Clay, Awesome! Awesome! The sink is perfect. Thank you so much for you help. I can't believe it got here yesterday. I'm putting a check in the mail. What service!!! Thanks again. Order 583

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